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(Note: “VM” stands for VAT Margin, and is used to denote whether a product falls under the VAT Margin scheme. For products that fall under this scheme, we cannot issue VAT receipts. This does not apply to products not marked “VM”. For further information on the VAT Margin scheme, please visit this link: https://tinyurl.com/2t2e92bb)
If you have made a purchase online & would, for some reason, like to return it then you must contact us at either:
We do accept returns however you will be subject to the charges of both the shipping and returning of the product.
You must clearly state the reason that you want to return the product.
In order to request a return you must have a valid order number that will have been e-mailed to you upon your purchase.
If it’s a case that you bought a product & would like to exchange it for a similar product (different colour, etc.), this is generally fine if it’s done within 30 days of the original purchase.
Used phones that have been deemed by us to be faulty can be exchanged within 7 days.
Fonez take back WEEE on a one-for-one, like-for-like basis in store or at time of delivery. Waste Electrical and Electronic Equipment (WEEE) is taken back free of charge on a one-for-one, like-for-like basis. Waste batteries including rechargeable batteries are taken back free of charge. You are not obliged to make any purchase when returning old batteries. Each local authority must also accept household WEEE and small batteries free of charge at its recycling facilities. All WEEE and waste batteries must be recycled and should not be placed in any of your household wheelie bins. Make sure you always recycle all your old electrical goods and batteries.
Each and every device that is sold has been tested in our warehouse by our team. Each device that we test can be traced back to the team member. This ensures that you the customer receive the device in fully working order as stated by the manufacturer. In turn we ensure that the used device you are buying is in the same working condition as if you were to buy it new!
This grade applies to devices that may have very light signs of cosmetic wear to the frame and screen.
This grade applies to devices that may have light to moderate signs of cosmetic wear to the frame and screen.
This grade applies to devices that may have heavy signs of cosmetic wear to the frame and screen.