Frequently Asked Questions
What does Sim Free mean?
When a phone is sim free it means that its not tied to any network. This means that you can put any sim card into the phone. Fonez provides an unlocking service in store and all our phones are sim free as standard.
What does Grade A mean?
When a grade is given to a phone it means that it is second hand. Grade A means that it is top quality and as good as the phone would be were it brand new.
Do I get a receipt when I order online?
How long do I have to wait for my delivery?
Will my phone work abroad?
How does the "Send for Repair" service work?
Can you fix my phone?
What is 3D Secure?
Bank of Ireland
Bank authentication information?
In order to improve security many banks have added an additional layer of protection when making payments.
Please download the authenticator app relative to your bank which can be found on either the App Store or play store.
Once downloaded use your registration number and PAC to log in to your account.
Add your mobile number and card of choice to the account.
Finally turn on notifications in order to be alerted when payment approval is necessary to complete a transaction.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.